Last Updated: 1 June 2026. Compliant with Consumer Protection Act 2019 & E-Commerce Rules 2020.
1. Return Eligibility
- Product damaged/defective on delivery
- Wrong product delivered
- Quality doesn't match description
- Request within 7 days of delivery
2. Non-Returnable Items
- Perishable puja items (flowers, prasad)
- Customized/personalized items
- Opened/used items
- Gift cards
3. How to Return
- Email divyamchetnaos@gmail.com with order number + photos
- Phone: +91 72590 35059 (Mon–Sat 9AM–7PM)
- My Account → Order History → Request Return
- Review within 2 business days
4. Refund Process
- Inspection: 3–5 business days after receipt
- Refund to original payment method
- UPI: 1–3 days · Cards: 5–10 days · Net Banking: 5–7 days
5. Damaged in Transit
Photo/video within 24hrs → free replacement or full refund.
6. Contact
Email: divyamchetnaos@gmail.com · Phone: +91 72590 35059 · Mon–Sat 9AM–7PM IST
